It is important that you read and
understand the following conditions before making your booking.
Please complete and forward the
Booking Form accompanied by a non-refundable deposit of £300 per person and a
copy of your passport to Nexus Holidays or your travel agent at the time of
booking. Nexus Holidays reserves the right to correct any errors in rates
quoted or calculated, or any omissions made at any time during your booking.
Any verbal quote given is an indication only of the final price and is subject
to confirmation in writing.
Receipt of a deposit will be
taken as an understanding by Nexus Holidays that the customer has read and
agreed to be bound by the terms and conditions set forth in this brochure.
The final balance of the travel
arrangements is due at Nexus Holidays no later than 60 days prior to the chosen
tour departure date as detailed in the brochure.
Balance due date and methods of
payment will be advised at the time of booking. Clients will be responsible for
extra payment due to the failure of paying the final balance on time.
Bookings made less than 60 days
prior to departure must be paid in full within 7 working days of receiving
confirmation. Bookings made less than 30 days prior to departure must be paid
in full immediately.
Arrangements such as transfers, accommodation,
etc outside the set group arrangements/dates are at an additional cost and are
not covered by the Breakaway Fee.
Fuel Levy Surcharge
Since 2004 all airlines have been
charging a fuel levy surcharge, on top of the normal airline ticket price, in
order to cover the increased cost of aviation fuel. As fuel prices may
fluctuate, so too will the amount the airlines charge for this levy. This
amount will be advised to you at the time of your booking and is subject to
change until your flight ticket is issued. However,
Nexus Holidays does not yet sell any flights.
& Booking Fees
If you vary your booking, by transferring your
tour package, tour departure date or name transfers, an amendment fee of £50
applies. Amendments made within 60 days or less before to 45 days prior to the
tour date of departure will incur £100 fee. Transfer fees must be paid at the
time of change. Transferring between tours within 45 days or less of the tour
departure date will be regarded as a cancellation.
All cancellations must be made in writing to
Nexus Holidays and will be subject to the following cancellation charges from
the date the written cancellation is received:
More than 60 days
prior to departure; loss of deposit.
Between 59-46 days
prior to departure; 35% of total tour cost.
Between 45-31 days
prior to departure; 50% of total tour cost.
Between 30-16 days
prior to departure; 75% of total tour cost.
15 days or less
prior to departure; 100% of total tour cost. Refrettably cancellation charges
and fees cannot be waived. There can be no exceptions. No refund will be made
for any unused portions of the holiday after the departure date.
Cancellation/admin fee: more than 60 days prior to departure date is £50. ( Less
than 60 days prior to departure date is £100.)In the event of a cancellation,
any refunds. Regrettably cancellation charges and fees cannot be waived. There
can be no exceptions. No refund will be made for any unused portions of the
holiday after the departure date.
Cancellation/admin fee: more than 60 days prior
to departure date is £50. ( Less than 60 days prior to departure date is
£100.)In the event of a cancellation, any refunds. Regrettably cancellation
charges and fees cannot be waived. There can be no exceptions. No refund will
be made for any unused portions of the holiday after the departure date. Please
note that employees of any overseas company or staff of Nexus Holidays outside
United Kingdom are not authorised to give any guarantees or agreements to
customers in respect of refunds or any other matters.
by Nexus Holidays
Nexus Holidays reserves the right
to cancel or vary a tour prior to departure due to insufficient numbers. In
such an event alternative guaranteed travel dates will be offered. Should these
options not be acceptable Nexus Holidays will refund the full price paid, less
visa cost. If a tour is cancelled due to unforeseeable circumstances such as,
but not restricted to, severe weather conditions or force majeure, Nexus
Holidays will refund all money except visa cost and other third parties.
Unforeseeable circumstances such as force majeure, adverse weather, hotel
overbooking and faults with transportation or road conditions may also have an
effect on the tour itinerary after the commencement date. Any decision made in
respect of tour services by independent operators to re-route or amend the
itinerary due to any of the above or similar circumstances is at the discretion
of the tour service provider and Nexus Holidays shall not be liable for any
claim arising from such events.
Nexus Holidays retains the right
to remove customers from our group for reasons that impact on the enjoyment or
safety of other tour members, such as, but not limited to, the physical,
medical or mental inability of customers to undertake the arrangements of the
tour, unsocial or unruly behaviour, or the carriage of prohibited substances
Descriptions, Maps & Pictures
Hotel descriptions featured in this
brochure are based on current hotel guides provided by suppliers and
contractual agreements. Any facilities described are subject to change at any
time. Maps and photographs are included for general information only and may
not necessarily reflect actual routings, location or services. Nexus Holidays
has made reasonable enquiries to verify that the descriptions and details are
accurate but does not warrant that they are.
Nexus Holidays strongly
recommends that all customers are adequately covered by insurance for the
duration of their travel arrangements. Nexus Holidays cannot be made liable for
any cost incurred by the customer on any tour if not adequately insured.
All customers must possess
physical and mental fitness well enough to travel and are required to
familiarise themselves with any health requirements specific to the countries
being visited. Customers with a pre-existing medical condition that affects their
fitness to travel, or any medical/dietary requirements must advise Nexus
Holidays when booking their tour and may be required to provide written
confirmation from their doctor that they are fit to travel. All customers
should visit their doctor to confirm that they are physically able to undertake
the day-to-day requirements of the tour. Should any ailments either exist at
the time of booking, or arise before their departure from United Kingdom, the
customer must inform Nexus Holidays of these in writing.
The standard check-in baggage
allowance for all airlines is limited to one piece and must not exceed 20 KG,
unless otherwise explicitly stated. Carry-on baggage is limited to one piece
and must not exceed 5 KG.
A passport with a minimum of six months’
validity is required for customers travelling to all countries in our
programme. Visa costs are not included in tour packages unless otherwise
explicitly stated. If passports are not received by Nexus Holidays 60 days
prior to departure, at the specified time the customer may be required to pay
an urgent visa processing fee. Unless otherwise requested your passport will be
returned with final documentation approximately two weeks offer booking.
Responsibility for documentation accuracy, passport validity and dispatch of
documents rests with the customer. Nexus Holidays accepts no responsibility for
any failure in this respect. Nexus Holidays does not issue foreign visas. We
only submit passports and application forms for visas to be issued by the
relevant authorities. Nexus Holidays cannot guarantee that any visa will be
issued by the relevant authority and accepts no responsibility if a visa
application is refused. Any cancellation fees or other expenses incurred by the
customer due to the refusal of a visa will be entirely the customer’s
If travelling alone a single
supplement surcharge will apply. Single supplement fees are also applicable for
any rail or cruise components and cannot be waived.
Tipping is a firm and expected
element in the tourism industry today. Tipping is pre-paid in United Kingdom
prior to your departure date. The amount payable for each tour is shown in the
tour price and Nexus Holidays will advise the exact amount required per person
at the time of booking. Tipping amounts are based on the tour itinerary and
length and are subject to change.
Nexus Holidays and its employees
are not quailed nor permitted to ensure or guarantee the quality or value of
any goods purchased or the suitability of any retail outlets visited. In all
cases the purchasing of goods and the use of a credit card for those transactions
is entirely at the customer’s own risk and at all times the customer must use
their own discretion.
Nexus Holidays acts as a
co-ordinator for all persons taking these tours in the making of all
arrangements for transportation, sightseeing and hotel accommodation. Nexus
Holidays does not own, manage, control or operate any transportation vehicle,
any hotel or restaurant or any other supplier of services. All coupons,
receipts and tickets are issued subject to the terms and conditions specied by
the supplier and all services are subject to the laws of the country where the
services are provided. Nexus Holidays acts only as an agent for the owners,
contractors and suppliers provided and assumes no responsibility for the loss
or damage to baggage or property or for any injury, illness or death or for any
damages or claims whatsoever caused arising directly or indirectly from
accidents, loss or damage to person or property, delays, transport failure,
strikes, wars and uprisings or acts of God etc. over which Nexus Holidays has
for Lodging Complaints or Claims
At Nexus Holidays we are
committed to ensuring that we deal with complaints effectively and efficiently.
Should the customer not be satisfied with any aspect of their arrangements they
must immediately inform the National Escort or local guide who will endeavour
to resolve the issue at the time. If this is not possible and you wish to lodge
a complaint or claim this must be done in writing to Nexus Holidays in London
within 30 days of the date of the completion of your Nexus Holidays
arrangements. Relevant receipts and substantiating evidence must be attached to
the letter of claim.
By providing email and postal
addresses on the Booking Form you have agreed to receive correspondence from
Nexus Holidays which may contain marketing, specials and promotional material.
Tour itineraries and prices in
this brochure are accurate at the time of printing and prices are based on
exchange rates as of December of the previous year. Once a customer has paid in
full, the price of the tour is guaranteed, subject to any tax changes or levies
imposed by any government or their agencies. The prices for tours in the
following year are subject to change without notice. Nexus Holidays reserves
the right to make alterations to itineraries, departure dates and prices due to
circumstances beyond their control.
It is the travel agents’
responsibility to ensure that all invoice and itinerary details and
documentation issued by Nexus Holidays are correct and that the customer is
aware of amendment and cancellation conditions and other clauses in the Booking
This contract is governed by the
laws of the United Kingdom and any legal action arising therefrom shall be
litigated only in the appropriate court in that state having jurisdiction in
We reserve the right not to
honour any published prices that Nexus Holidays determine were erroneous due to
printing, electronic or clerical error.