It is important that you read and understand the following conditions before making your booking.
Reservation & Deposit
Please complete and forward the Booking Form accompanied by a non-refundable deposit of £300 per person and a copy of your passport to Nexus Holidays or your travel agent at the time of booking. Nexus Holidays reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing.
Receipt of Deposit
Receipt of a deposit will be taken as an understanding by Nexus Holidays that the customer has read and agreed to be bound by the terms and conditions set forth in this brochure.
Balance of Payment
The final balance of the travel arrangements is due at Nexus Holidays no later than 60 days prior to the chosen tour departure date as detailed in the brochure.
Balance due date and methods of payment will be advised at the time of booking. Clients will be responsible for extra payment due to the failure of paying the final balance on time.
Bookings made less than 60 days prior to departure must be paid in full within 7 working days of receiving confirmation. Bookings made less than 30 days prior to departure must be paid in full immediately.
Fees & Charges
Arrangements such as transfers, accommodation, etc outside the set group arrangements/dates are at an additional cost and are not covered by the Breakaway Fee.
Airline Fuel Levy Surcharge
Since 2004 all airlines have been charging a fuel levy surcharge, on top of the normal airline ticket price, in order to cover the increased cost of aviation fuel. As fuel prices may fluctuate, so too will the amount the airlines charge for this levy. This amount will be advised to you at the time of your booking and is subject to change until your flight ticket is issued. However, Nexus Holidays does not yet sell any flights.
Amendment & Booking Fees
If you vary your booking, by transferring your tour package, tour departure date or name transfers, an amendment fee of £50 applies. Amendments made within 60 days or less before to 45 days prior to the tour date of departure will incur £100 fee. Transfer fees must be paid at the time of change. Transferring between tours within 45 days or less of the tour departure date will be regarded as a cancellation.
Cancellation by Customer
All cancellations must be made in writing to Nexus Holidays and will be subject to the following cancellation charges from the date the written cancellation is received:
1. More than 60 days prior to departure; loss of deposit.
2. Between 59-46 days prior to departure; 35% of total tour cost.
3. Between 45-31 days prior to departure; 50% of total tour cost.
4. Between 30-16 days prior to departure; 75% of total tour cost.
5. 15 days or less prior to departure; 100% of total tour cost. Refrettably cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for any unused portions of the holiday after the departure date. Cancellation/admin fee: more than 60 days prior to departure date is £50. ( Less than 60 days prior to departure date is £100.)In the event of a cancellation, any refunds. Regrettably cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for any unused portions of the holiday after the departure date.
Cancellation/admin fee: more than 60 days prior to departure date is £50. ( Less than 60 days prior to departure date is £100.)In the event of a cancellation, any refunds. Regrettably cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for any unused portions of the holiday after the departure date. Please note that employees of any overseas company or staff of Nexus Holidays outside United Kingdom are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters.
Cancellation by Nexus Holidays
Nexus Holidays reserves the right to cancel or vary a tour prior to departure due to insufficient numbers. In such an event alternative guaranteed travel dates will be offered. Should these options not be acceptable Nexus Holidays will refund the full price paid, less visa cost. If a tour is cancelled due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Nexus Holidays will refund all money except visa cost and other third parties. Unforeseeable circumstances such as force majeure, adverse weather, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent operators to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and Nexus Holidays shall not be liable for any claim arising from such events.
Refusal of Carriage
Nexus Holidays retains the right to remove customers from our group for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unruly behaviour, or the carriage of prohibited substances and materials.
Hotel Descriptions, Maps & Pictures
Hotel descriptions featured in this brochure are based on current hotel guides provided by suppliers and contractual agreements. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, location or services. Nexus Holidays has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are.
Nexus Holidays strongly recommends that all customers are adequately covered by insurance for the duration of their travel arrangements. Nexus Holidays cannot be made liable for any cost incurred by the customer on any tour if not adequately insured.
All customers must possess physical and mental fitness well enough to travel and are required to familiarise themselves with any health requirements specific to the countries being visited. Customers with a pre-existing medical condition that affects their fitness to travel, or any medical/dietary requirements must advise Nexus Holidays when booking their tour and may be required to provide written confirmation from their doctor that they are fit to travel. All customers should visit their doctor to confirm that they are physically able to undertake the day-to-day requirements of the tour. Should any ailments either exist at the time of booking, or arise before their departure from United Kingdom, the customer must inform Nexus Holidays of these in writing.
The standard check-in baggage allowance for all airlines is limited to one piece and must not exceed 20 KG, unless otherwise explicitly stated. Carry-on baggage is limited to one piece and must not exceed 5 KG.
A passport with a minimum of six months’ validity is required for customers travelling to all countries in our programme. Visa costs are not included in tour packages unless otherwise explicitly stated. If passports are not received by Nexus Holidays 60 days prior to departure, at the specified time the customer may be required to pay an urgent visa processing fee. Unless otherwise requested your passport will be returned with final documentation approximately two weeks offer booking. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the customer. Nexus Holidays accepts no responsibility for any failure in this respect. Nexus Holidays does not issue foreign visas. We only submit passports and application forms for visas to be issued by the relevant authorities. Nexus Holidays cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer’s liability.
If travelling alone a single supplement surcharge will apply. Single supplement fees are also applicable for any rail or cruise components and cannot be waived.
Tipping is a firm and expected element in the tourism industry today. Tipping is pre-paid in United Kingdom prior to your departure date. The amount payable for each tour is shown in the tour price and Nexus Holidays will advise the exact amount required per person at the time of booking. Tipping amounts are based on the tour itinerary and length and are subject to change.
Nexus Holidays and its employees are not quailed nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customer’s own risk and at all times the customer must use their own discretion.
Nexus Holidays acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation. Nexus Holidays does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specied by the supplier and all services are subject to the laws of the country where the services are provided. Nexus Holidays acts only as an agent for the owners, contractors and suppliers provided and assumes no responsibility for the loss or damage to baggage or property or for any injury, illness or death or for any damages or claims whatsoever caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failure, strikes, wars and uprisings or acts of God etc. over which Nexus Holidays has no control.
Procedures for Lodging Complaints or Claims
At Nexus Holidays we are committed to ensuring that we deal with complaints effectively and efficiently. Should the customer not be satisfied with any aspect of their arrangements they must immediately inform the National Escort or local guide who will endeavour to resolve the issue at the time. If this is not possible and you wish to lodge a complaint or claim this must be done in writing to Nexus Holidays in London within 30 days of the date of the completion of your Nexus Holidays arrangements. Relevant receipts and substantiating evidence must be attached to the letter of claim.
By providing email and postal addresses on the Booking Form you have agreed to receive correspondence from Nexus Holidays which may contain marketing, specials and promotional material.
Tour itineraries and prices in this brochure are accurate at the time of printing and prices are based on exchange rates as of December of the previous year. Once a customer has paid in full, the price of the tour is guaranteed, subject to any tax changes or levies imposed by any government or their agencies. The prices for tours in the following year are subject to change without notice. Nexus Holidays reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond their control.
It is the travel agents’ responsibility to ensure that all invoice and itinerary details and documentation issued by Nexus Holidays are correct and that the customer is aware of amendment and cancellation conditions and other clauses in the Booking Conditions.
Law of Contract
This contract is governed by the laws of the United Kingdom and any legal action arising therefrom shall be litigated only in the appropriate court in that state having jurisdiction in that claim.
We reserve the right not to honour any published prices that Nexus Holidays determine were erroneous due to printing, electronic or clerical error.